Refund and Cancellation Policy

Lavoine India Pvt. Ltd. is committed to ensuring customer satisfaction. We have outlined our refund and cancellation policy to ensure transparency and a seamless experience for our customers.

Cancellation Policy

  1. Order Cancellation by the Customer:
    • Customers can cancel their order within 24 hours of placing it, provided the order has not been dispatched.
    • To cancel your order, contact our customer service team at lavoineindia@gmail.com or call us at 9999908597.
  2. Cancellation by Lavoine India Pvt. Ltd.:
    • Lavoine India Pvt. Ltd. reserves the right to cancel an order due to unforeseen circumstances such as product unavailability, errors in pricing or product description, or payment issues.
    • If we cancel your order, you will be notified promptly, and a full refund will be processed to your original payment method.

Refund Policy

  1. Eligibility for Refund:
    • Refunds are applicable in the following cases:
      • Canceled orders (within the cancellation period).
      • Defective, damaged, or incorrect products received.
      • Non-receipt of product beyond the estimated delivery timeline.
  2. Refund Process:
    • To initiate a refund, email us at lavoineindia@gmail.com with your order details, receipt, and a brief explanation of the issue.
    • Refund requests are processed after verification of the claim.
    • Once approved, refunds will be credited to your original payment method within 7-10 business days.
  3. Non-Refundable Cases:
    • Products that have been used, tampered with, or are not in their original packaging.
    • Orders canceled after dispatch.
    • Personalized or custom-made products, unless they are defective or damaged.

Return Policy

  • In case of a return due to damaged or incorrect products, customers must notify us within 48 hours of receiving the product.
  • Products must be returned in their original condition, unused, and with all original packaging and tags intact.

Contact Information

For any refund or cancellation inquiries, please reach out to:

  • Email: lavoineindia@gmail.com
  • Phone: 9999908597